📦 WE SHIP WORLDWIDE!

We do not collect any VAT or customs fees. The customer is responsible for the charges and fees in their respective countries.

Shipments with fees unpaid may result in the package being returned or disposed of. We do not offer refunds for such situations as this is the responsibility of the customer.

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For all orders, please use Roman (alpha-numeric) letters when entering your name and address. Proceed to add your respective country's address format in the notes section.

NOTICE: As of 01/01/25 we do not ship to the EU due to the new GPSR regulations.

📅 It may take up to 10 business days to process your order.

PREORDER / BACK ORDER ITEMS

If your order contains a preorder /back order item, your entire order will ship together with the preorder item. Dates for pre-order items are in the product's descriptions. If you don't want to wait, please order the preorder / back order item separately.

• Due to scheduling and conventions, an order may take longer to process. Notices will be at the top in the announcement bar.​

• CANADA & UNITED STATES: 5-14 business days

• WORLDWIDE: 10-45 business days​

All orders come with standard tracking unless chosen otherwise

When an order is processed, an email with the tracking number and shipping confirmation will be sent.

Shipments are sent out weekly. Please allow several days for your tracking to enter the system.

We are not held responsible for any lost packages once the orders have been handed off to the couriers. 

In the case where a tracked package has been lost, marked delivered incorrectly, or has any other complications, contact us as soon as possible. A case file will be created with the courier in order to find your package status. In some cases, a full refund or replacement may be issued.

If your address is a business address or is protected by a gate/special access code, this may cause problems with the carrier as well. Please contact your local post office or check with your neighbors in addition to contacting us.

Orders returned to us due to incorrect address information will require for the customer to pay for additional shipping costs to have it resent.

Please contact us asap with the correct information. Once a shipment has been sent out, there will be way for us to correct the mistake or issue any refunds.

❗ ALL SALES ARE FINAL.

Only special circumstances outlined below will be eligible for exceptions:

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Returns must be met with the following conditions:

• There is a manufacturing defect.
• A photo of the item defect is sent with the order number within 14 days after receiving the order.
• Limited, digital items and personalized orders cannot be refunded.

If your order contains incorrect items, is incomplete or has manufacturer damage, we will do our best to offer a replacement.

Cancellations are not valid after 2 hours of the order being placed. If an order is cancelled, a 10% processing fee will be charged. 

Item exchanges are possible before an order is processed and as long as the items are of the same value, otherwise a difference in price will be charged. Please contact me with the order number and item change request.

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If your order contains incorrect items or is incomplete, we will do our best to offer a replacement.

We are not responsible for any import, tax, or duty fees.

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If you have any inquiries or need customer support, please contact us via the contact page.

Unfortunately, Nana may not be handling the orders so it is not possible to have the items signed. However, at conventions, Nana is more than happy to sign your items at no cost!

For all inquiries, feel free to contact us via the contact form or email nana@expulse.moe with your details.